Reference

Terms & Conditions That Govern Your q8f Account

Before you open an account or place a wager on q8f, these terms set out exactly what you agree to and what we commit to in return.

Applies to all India accountsUPI, Paytm & PhonePe coveredSubject to local lawEffective from account creationUpdated terms notified by email
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q8f Terms & Conditions That Govern Your q8f Account
CONTACT PATHS EXPLAINED

Reach Us About Any Terms-Related Query

If any clause in these terms and conditions is unclear, or if you believe a term has been applied to your account incorrectly, our support team is the right first step.

Live Chat Connect directly through the chat widget on any q8f page. Agents handle terms disputes, account-access queries, and withdrawal-verification questions during published support hours.
Email Support Send a detailed message to our support address for formal terms queries. You will receive a written response within one business day, which you can keep as a record of the exchange.
Help Centre Our self-service Help Centre holds the current version of these terms, previous revision logs, and step-by-step explanations of account-closure and withdrawal-verification procedures.
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

q8f takes its obligations under these terms seriously. Below are the six key areas — data handling, cookies, account security, retention, amendment rights and contact — that tell you how we operate…

Data Handling

We collect only the data required to verify your identity, process UPI and Paytm transactions, and comply with the jurisdiction-specific obligations that apply where your account is registered. No data is sold to third parties.

Cookie Policy

Cookies on q8f pages track session state, preferred language, and payment-method defaults such as your last-used PhonePe or UPI handle. You can disable non-essential cookies in your browser without losing core account functionality.

Account Security

Your account is protected by password hashing and two-factor authentication options. If we detect unusual login activity — for example, a new device or location — we will freeze withdrawals and send a verification link before releasing funds.

Data Retention

Transaction records, including every UPI deposit and PhonePe withdrawal, are retained for the period required by applicable financial regulations. You may request a copy of your transaction history at any time through the Help Centre.

Your Amendment Rights

You have the right to request correction of inaccurate personal data we hold. Submit a written request via email; we will confirm whether the change has been made or explain any legal reason we cannot action it within 14 days.

Escalation Path

If live chat or email does not resolve a terms dispute to your satisfaction, you can escalate by writing formally to our compliance address. We will acknowledge escalations within two business days and provide a final written decision.

Frequently Asked Questions About These Terms

These are the questions we receive most often about how these terms and conditions work in practice for India-based account holders. Each answer refers to the specific clause or process it describes.

They take effect the moment you complete account registration on q8f. By submitting your registration form you confirm you have read, understood, and agreed to the current version of these terms, including any jurisdiction-dependent clauses.

We send a revision notice to your registered email address at least seven days before a material change comes into force. The revised version is also published in the Help Centre with a clear change log so you can see exactly what was updated.

Yes. If you receive a revision notice and do not accept the new terms, raise a withdrawal request for your available balance within the notice period and contact support to close the account. We will process the withdrawal before closure is finalised.

Any confirmed deposit that cleared before suspension remains in your account balance. Once the reason for suspension is investigated and resolved, we will either reinstate the account or, if closure is confirmed, return the available balance via the original payment method.

Log in to your account and use the transaction history section in your profile, or submit a written request through the Help Centre. We will provide a downloadable record of all deposits, withdrawals and adjustments within five business days.

Access to q8f and the applicability of specific clauses depend on local law in your state or territory. It is your responsibility to confirm that accessing and using the platform is permitted where local law applies to you before engaging with any account feature.

Contact support first via live chat or email with your account ID and the specific clause you are disputing. If that does not resolve the matter, escalate in writing to our compliance address and we will issue a formal written decision within five business days.

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