Reference

How q8f Handles Your Personal Data

This Privacy Policy sets out exactly what data q8f collects when you open an account, how we store it, who we may share it with, and the rights…

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q8f How q8f Handles Your Personal Data
DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to access the data we hold, ask us to correct it, or submit a deletion request, our team handles these through the paths below.

Email Data Team Send your full name, registered email and the nature of your request to our dedicated privacy address. We log every submission and confirm receipt so your case is never lost in a general inbox.
Live Chat Support Open the chat widget inside your q8f account and select the Privacy category. An agent can confirm what data we hold and begin a formal request on your behalf during staffed hours.
Written Correspondence If you prefer a paper trail, post your signed request to our registered address shown in the footer. Include your account number and the specific data categories you are asking about for a faster response.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

q8f applies multiple layers of protection to the data we hold about you — from encryption in transit to access controls that limit which internal teams can view your account records.

Encryption in Transit

All data you send to q8f — including UPI transaction references and login credentials — travels over TLS-encrypted connections. This means the data is unreadable to anyone intercepting the network between your device and our servers.

Cookie Use

We set session cookies to keep you logged in and analytics cookies to understand which lobby sections are used most. You can reject non-essential cookies through the cookie banner shown on your first visit without losing account functionality.

Account Security Controls

You can enable two-step verification from your account settings page. We also alert you by email if a login is detected from a new device, so you can act immediately if the access was not yours.

Data Retention Schedule

Transaction records, including Paytm and PhonePe payment references, are kept for the period required by applicable law in your region. Once that period ends, we delete or anonymise the data so it can no longer be linked to your identity.

Third-Party Data Sharing

We share data only with payment processors needed to complete your UPI or PhonePe transaction, identity verification partners required by law, and fraud-prevention services. We do not share your data with marketing companies or data brokers.

Requesting Changes to Your Data

To correct inaccurate data, update your contact details, or withdraw consent for optional processing, submit a request through email or live chat. We will confirm the change in writing once it is applied to your account record.

Your Privacy Questions, Plainly Answered

Below are the questions we receive most often about how q8f manages personal data. If your question is not covered here, use the contact paths in the Data Request Channels section above to get a direct answer from our team.

We collect your name, email address, date of birth, and the payment identifier you use — such as your UPI handle or Paytm-registered number. We collect only what is needed to operate your account and meet legal requirements in your region.

We retain records for the period required by applicable local law, which may vary by region. After that statutory period, we delete or anonymise your data so it can no longer be linked to you personally.

Yes. Submit a request by email or live chat, and we will compile your data in a readable format. We aim to deliver it within 30 days, or sooner if your local law sets a shorter deadline for such requests.

We share payment references only with the processor needed to complete your transaction and with fraud-prevention services required by law. We do not sell or share your payment data with advertisers or unrelated third parties.

Send a deletion request through email or the live chat Privacy category inside your account. We will acknowledge within 48 hours and process the request in accordance with applicable law, notifying you once the data has been removed.

Depending on your jurisdiction and local law, you may have the right to access, correct, delete, or restrict processing of your data. You may also withdraw consent for optional data use at any time through the same contact channels listed on this page.

We use session cookies for login continuity and analytics cookies to see which sections of the site are used most. You can reject non-essential cookies through the banner on your first visit, and your account will continue to function normally.

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