Reference

Terms That Govern Your q8f Account

Every account on q8f operates under a clear set of terms covering eligibility, data use, account conduct and jurisdictional conditions — all of which depend on the laws…

Jurisdiction-Dependent AccessData Retention PolicyAccount Conduct TermsDispute Resolution PathPolicy Update Notices

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How Our Legal Terms Apply in India

q8f Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to q8f and all services within it — including deposits via UPI, Paytm and PhonePe — is available only where local law in your state and territory permits. Your use of this platform constitutes acceptance of our terms at the point of account creation. These

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terms cover the full account lifecycle: registration, identity verification, transaction processing, dispute handling and eventual account closure. We reserve the right to suspend access if local regulatory conditions change or if account activity breaches the conduct standards set out in our policy documents. Any funds held
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in your account wallet at the time of a suspension are subject to our funds-return procedure, which we initiate within the timelines stated in our withdrawal policy. India-specific conditions, including UPI transaction limits and Paytm processing windows, are documented in the payments section of your account
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settings.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Any Policy Matter

If you have a question about how our terms apply to your account, or if you want to submit a formal policy request — such as a data access or deletion request…

Email Policy Desk Send a written request to our legal email desk for data access, account conduct queries or terms clarification. We respond within 72 hours and log every request with a reference number.

Live Chat Support Our live chat handles policy questions in real time during support hours. Agents can escalate formal legal requests to the policy desk on your behalf and provide a case reference immediately.

In-Account Help Centre The Help Centre inside your q8f account contains the current version of all policy documents, submission forms for data requests and a tracker so you can follow the status of any open policy case.

ACCOUNT SECURITY AND DATA HANDLING

How q8f Manages Data, Cookies and Account Safety

Our approach to data handling is built on clear retention periods, minimal collection and transparent cookie controls — so your account information is never held longer than our policy requires or used…

Data Retention Schedule

Account data is retained for the period required under applicable law and no longer. After account closure, personal data is anonymised or deleted according to the schedule published in our Privacy Policy, typically within 90 days of the closure date.

Cookie Controls

We use functional, analytics and preference cookies. You can accept all, reject non-essential cookies or manage individual categories from the cookie banner on first visit or via Privacy Settings inside your account dashboard at any time.

Account Security Protocols

Two-factor authentication is available for all accounts. Login activity is monitored for unusual patterns, and any unrecognised device triggers an email alert to your registered address before access is granted from that device.

Identity Verification

KYC verification is required before your first withdrawal. We accept government-issued ID and address proof standard in India. Verified documents are stored in encrypted form and are not shared with third parties outside of regulatory obligations.

How to Request Data Changes

Submit a data correction, access or erasure request through the Help Centre form or via the legal email desk. We confirm receipt within 24 hours and complete the action within the period stated in our Privacy Policy, usually 30 days.

Who to Contact for Legal Matters

All formal legal correspondence — including notices, regulatory queries and dispute escalations — should be directed to our legal contact address listed in the Terms of Service document, accessible from the footer of every page.

Your Legal Questions About q8f Accounts

The questions below cover the legal topics our account holders ask about most frequently — from how data is used to how disputes are raised and what happens to your wallet if access is restricted in your region. If your question is not answered here, use the policy contact paths in the section above.

Access depends on the laws applicable in your specific state or territory. It is your responsibility to confirm that using the platform is permitted under the local law where you are located before creating or using an account.

We collect the details needed to create and verify your account: name, date of birth, contact details and payment information. We do not collect data beyond what is necessary for account operation and regulatory compliance as stated in our Privacy Policy.

Data is held for the period required by applicable law following account closure, after which it is anonymised or deleted. The specific retention timeline is published in our Privacy Policy, typically up to 90 days post-closure for personal identifiers.

Submit a data access request through the Help Centre form inside your account or email our policy desk directly. We acknowledge the request within 24 hours and deliver the data summary within the timeframe set out in our Privacy Policy.

If your account is suspended due to a policy breach or a change in your region's legal status, our funds-return procedure is initiated. The timeline and method — typically reversed to your original UPI, Paytm or PhonePe source — are detailed in the Terms of Service.

Start by contacting live chat or the email policy desk with your account reference and the transaction details. If the matter is not resolved at that level, our Terms of Service set out the formal dispute escalation process and applicable timelines.

We notify you of material changes via email to your registered address and display a notice inside your account dashboard before the updated terms take effect. Continuing to use the account after the notice period constitutes acceptance of the revised terms.

Terms That Govern Your q8f Account

Reach Us on Any Policy Matter

How q8f Manages Data, Cookies and Account Safety

Data Retention Schedule

Cookie Controls

Account Security Protocols

Identity Verification

How to Request Data Changes

Who to Contact for Legal Matters

Your Legal Questions About q8f Accounts

01 Can I access q8f from any state in India?

02 What personal data does q8f collect when I register?

03 How long does q8f keep my account data after I close my account?

04 How do I request a copy of the data q8f holds about me?

05 What happens to the funds in my wallet if my account is suspended?

06 How can I raise a formal dispute about a transaction or account decision?

07 How will I know if q8f updates its terms or privacy policy?

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